Returns, Refunds and Complaints Policy at Earlsfield Florist
Our Fresh Flowers Guarantee in Earlsfield
At Earlsfield Florist, our passion is delivering beautiful, fresh flowers to homes and businesses throughout the Earlsfield area. We proudly stand behind the quality and freshness of our floral arrangements. Every bouquet is carefully prepared by our skilled florists to ensure your flowers look their absolute best upon arrival. We are dedicated to your satisfaction and take pride in our reputation as a trusted local Earlsfield florist.
Damaged-on-Arrival Policy
While we take every precaution to protect your flowers during transit, we understand that occasionally issues may arise. If your flowers arrive damaged or significantly wilted, please contact us as soon as possible—preferably on the same day of delivery.
To help us resolve your issue swiftly, we kindly ask you to provide clear photographs of the flowers and their packaging upon arrival. This allows us to assess the problem and offer the most appropriate solution. Your satisfaction is our priority, and we will do our utmost to make things right.
Freshness Window
Your flowers are guaranteed to be fresh on arrival. Under normal conditions and with good care, our blooms should last at least 5 days from the delivery date. As a local Earlsfield florist, we source our flowers daily, ensuring your arrangement is as vibrant and long-lasting as possible. Please follow the included care instructions for the best display and longevity.
Refunds & Replacement Options
If you are dissatisfied with the quality or freshness of your flowers upon receipt, please reach out to us within 24 hours of delivery. Depending on the issue and evidence provided, we offer two options:
- Replacement: We can arrange for a new bouquet to be delivered at the earliest opportunity if your order does not meet our freshness standards.
- Refund: In certain circumstances where a replacement is not possible or not required, we may offer a partial or full refund to your original method of payment.
Please note that flowers are a perishable product. Refunds and replacements are usually only offered for issues reported within the first 24 hours of delivery. Requests made outside this period may not be eligible.
Complaints Process
We want every experience with Earlsfield Florist to be a positive one. If we have not met your expectations, please let us know. We take all complaints seriously and will do our best to resolve any issues promptly and fairly.
To lodge a complaint, please contact us through the details provided on our contact page, clearly explaining the issue and including any relevant photographs or information. Our customer care team will review your case and respond within two working days with a proposed resolution.
Your feedback helps us improve and continue serving the Earlsfield community with the highest standards of quality and service.
Why Choose Earlsfield Florist?
As a dedicated local business, we are committed to serving both households and businesses throughout Earlsfield and the surrounding areas. We value your trust and believe that the freshest flowers and exceptional customer care go hand in hand. Thank you for choosing Earlsfield Florist for your floral needs.
