These Terms and Conditions set out the legal framework governing your use of the Earlsfield Florist online platform for the purchase and delivery of flowers and related products within Earlsfield and the surrounding areas. By placing an order through our website, you accept and agree to abide by these Terms and Conditions. Please read them thoroughly before proceeding with your purchase. They do not affect any statutory rights you may have as a consumer under UK law.
To place an order with Earlsfield Florist for flower delivery in Earlsfield or neighbouring locations, you must select the desired product(s) and complete the checkout process on our website. During checkout, you will be asked to provide essential information, including the delivery address, recipient details, and any relevant delivery instructions.
Once your order has been placed, you will receive an automated order confirmation by way of on-screen acknowledgement and, where applicable, via electronic communication. This confirmation serves as an acknowledgment of your order but does not signify formal acceptance of your order by Earlsfield Florist.
Formal acceptance of your order occurs only when we confirm receipt of payment, verify stock availability, and dispatch the goods for delivery. We reserve the right to decline any order prior to dispatch for any reason, including but not limited to product unavailability, delivery constraints, or suspected fraudulent activity. If your order is declined, you will receive an immediate notification and a full refund where payment has already been made.
While every effort is made to ensure product descriptions and photographs accurately reflect our current stock, flowers are natural products and some variations may occur. Certain varieties or colours may not always be available due to seasonal or supply factors. In such cases, Earlsfield Florist reserves the right to substitute with a flower of similar type, quality, and value, maintaining the overall theme and style of your chosen arrangement. We promise to use our best judgement in making any substitutions and will strive to exceed your expectations.
Earlsfield Florist provides online flower delivery throughout Earlsfield and selected surrounding areas. Delivery charges, available time slots, and estimated delivery windows are set out during the order process. We work diligently to fulfil all deliveries on your preferred date and time, but cannot guarantee specific delivery times due to potential factors beyond our control such as traffic delays, adverse weather, or logistical constraints.
It is your responsibility to ensure the correct and complete delivery address is provided at the time of order. If an address is incorrect or incomplete, Earlsfield Florist will make reasonable efforts to contact you and arrange redelivery, but we accept no liability for any loss or delay resulting from incorrect address information.
If the recipient is unavailable at the time of delivery, our couriers may attempt to deliver to a neighbour, leave the flowers in a safe place, or contact the recipient to arrange redelivery at our discretion. You may specify delivery instructions at checkout to guide our couriers accordingly.
All prices displayed on our website include any applicable VAT unless otherwise stated. Payment for orders must be made in full at the time of ordering, using one of the accepted payment methods set out during checkout, which may include major credit and debit cards. We use secure payment gateways to process all transactions, ensuring your payment information is handled safely and securely.
Your order will not be processed or dispatched until payment has been successfully received. If payment cannot be processed or is unsuccessful for any reason, your order will be automatically cancelled and you will be notified accordingly. Please retain your payment confirmation for future reference.
Should you wish to amend or cancel your order, please contact us as soon as possible. Amendments and cancellations can only be made prior to the order being prepared or dispatched. Once preparation has begun or the order has been sent out for delivery, we cannot guarantee the ability to modify or cancel the order.
If a cancellation is made in time, a full refund will be processed to the original payment method. In circumstances where the order cannot be cancelled due to being in preparation or in transit, you may not be eligible for a refund. Please note that personalised or bespoke floral arrangements may not be eligible for modification or cancellation once confirmed.
Due to the perishable nature of flowers, returns are not typically accepted unless the product arrives damaged or significantly not as described. If you believe your order does not meet the expected standard, please notify Earlsfield Florist within 24 hours of delivery, providing a clear description of the issue and, where possible, supporting photographs.
We will investigate all complaints promptly. If we agree that your order was faulty or incorrectly fulfilled, we will offer a replacement or a full or partial refund, at our sole discretion. Refunds will be processed to the method of payment used for the original purchase. This policy does not affect your statutory rights.
Except as required by UK consumer law, Earlsfield Florist’s liability to you is limited to the value of your order. While we take every care to ensure flowers are delivered in perfect condition and as scheduled, we cannot accept liability for indirect or consequential losses, including but not limited to loss of enjoyment, emotional distress, or missed occasions due to delivery delays or circumstances outside our control.
We do not accept responsibility for any failure or delay in performance caused by factors beyond our reasonable control, including but not limited to acts of God, war, strike, pandemic, lockdowns, or supply chain disruptions.
You are granted a non-exclusive, non-transferable right to make personal, non-commercial use of this website for placing flower delivery orders in Earlsfield and the surrounding areas. You must not misuse the website by introducing viruses, attempting unauthorised access, or engaging in activities which may harm the website or its users. All content, including product photographs and descriptions, remain the intellectual property of Earlsfield Florist and may not be reproduced without express permission.
Earlsfield Florist is committed to protecting your privacy and complying with all applicable UK data protection legislation. Personal data provided during the order process is used for the purpose of fulfilling your order, improving our services, and, where consent is given, for marketing communications. Your data will not be shared with third parties except as required to fulfil your order or as required by law. For detailed information on how we collect, use, and store your information, please refer to our Privacy Policy available on our website.
Earlsfield Florist reserves the right to update or modify these Terms and Conditions at any time. Any changes will take effect immediately when posted on our website. Customers are advised to review this page each time an order is placed to ensure they are aware of the latest terms governing their purchase.
These Terms and Conditions and any contract formed as a result of your use of our website shall be governed by and construed in accordance with English law. In the event of a dispute, you and Earlsfield Florist agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the rest of the Terms and Conditions shall remain in force. These Terms constitute the entire agreement between you and Earlsfield Florist regarding online flower delivery and supersede any prior agreements or communications, whether written or oral.
These Terms and Conditions apply to all customers of Earlsfield Florist making purchases for flower delivery across Earlsfield and the surrounding areas. By placing an order through our website, you indicate your acceptance of these Terms and Conditions in their entirety.
If you require clarification on any aspect of these Terms and Conditions, we encourage you to consult the relevant sections of our website or reach out to our customer service team prior to placing an order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Earlsfield , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Earlsfield .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
